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​​​​​​​​​​​​​​​​Our Approach 

We provide consulting, coaching, and education for (global) value creation, innovation, and change management for individuals, teams, organizations, and supply chains.  We connect the desired organizational results and technical objectives of a project with the people objectives, acc​​elerating the speed of adoption, proficiency, and utilization.  

Our signature service, CHANGE PLUS®, is a multi-perspective, multi-level systems approach that integrates research and best practices for accelerating innovation and change.  Our CHANGE PLUS®​ service creates change roadmaps utilizing a variety of development, design, evaluation, innovation, and change processes and recipes resulting in five plans: (1) Case for Change; (2) Communication; (3) Learning; (4) Transition; and (5) Sustainability.  Our Innovation and Change Agents facilitate dialogue​ and conversation via action learning and collaborative coaching to develop these plans.  ​

Applicable scope includes efforts, projects and programs to launch new ideas, develop new products, ​implement new business processes and systems, enter new markets, improve organizational effectiveness, manage across borders, post-merger integration, or change efforts that have efficiency, effectiveness, or growth strategies.​

Our design intent is ​​​to encourage individual and organizational development through ​systemic thinking and action.  ​Our approach is grounded in four systems principles articulated by Robert Flood and Michael Jackson:  ​​

  1. ​​​​Think about and manage the whole.
  2. ​Achieve meaningful participation.
  3. Be reflective.
  4. Enhance human spirit and freedom.  

While each individual and every organization and value chain are unique systems, they exhibit behavior patterns that can be understood and change​d using one or more systems methods.  "The behavior is in the system."  These methods manifest ​​the systems principles and address the behavior patterns.  We employ systems ideas to ​​change complex processes ​and artifacts for the benefit of individuals, organizations, and society.  Our signature CHANGE PLUS®​ service creates a roadmap that shows the way.​​